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Test Bank for Service Management Operations, Strategy, Information Technology 9th Edition by Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
- Exam (elaborations) • 290 pages • 2023
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Test Bank for Service Management Operations, Strategy, Information Technology 9th Edition by Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
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Service Management: Operations, Strategy, Information Technology 10th Edition 2024 TEST BANK By Sanjeev Bordoloi, All Chapters 1 - 16, Complete Newest Version
- Exam (elaborations) • 409 pages • 2024
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Service Management: Operations, Strategy, Information Technology 10th Edition 2024 TEST BANK By Sanjeev Bordoloi, All Chapters 1 - 16, Complete Newest Version 
 
 
PART ONE Understanding Services 
1 The Service Economy 
2 Service Strategy 
PART TWO Designing the Service Enterprise 
3 New Service Development 
4 The Service Encounter 
5 Supporting Facility and Process Flows 
6 Service Quality 
7 Process Improvement 
Supplement: Data Envelopment Analysis (DEA) 
8 Service Facility Location 
PART THR...
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Summary Health Service Operations Management Literature
- Summary • 104 pages • 2020
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This summary contains all the literature from the course Health Service Operations Management for the master Health Care Management. For each lecture, it's articles have been summarized in a brief, but coherent fashion for understanding.
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Service Management Chapter 1 Textbook Notes
- Textbook notes • 4 pages • 2020
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Service Management Textbook notes